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The Dreame X60 Ultra Complete Robot Vacuum and Mop is engineered as a next-generation smart cleaning solution designed for advanced home automation and deep floor maintenance. A 3.13-inch ultra-slim profile has been implemented to allow effortless cleaning under low furniture and tight spaces, while 35,000Pa Vormax™ suction power is delivered to remove dust, debris, crumbs, and embedded pet hair with high efficiency. Intelligent AI-driven navigation and dual-camera perception are integrated to ensure precise movement and obstacle detection across complex home environments.
Advanced cleaning intelligence is supported through proactive light detection technology, enabling improved visibility in dark corners and under furniture where hidden dirt is often missed. A fully automated cleaning ecosystem is maintained through hot-water mopping, self-cleaning functionality, and adaptive dirt recognition, ensuring that both dry and wet messes are handled with optimized cleaning strategies. Cross-surface adaptability is achieved through enhanced climbing capability and smart mapping, allowing uninterrupted cleaning across multiple room layouts and thresholds.
A fully automated cleaning system is delivered through advanced AI vision, ultra-strong suction, and high-temperature self-maintenance technologies. Comprehensive floor coverage is achieved through adaptive navigation, intelligent obstacle recognition, and deep scrubbing performance, ensuring consistent cleaning results across multiple surface types and home layouts without manual intervention.
We offer shipping across all Lebanon, facilitated by our dedicated delivery team servicing the Beirut district and through our partnership with Wakilni for orders beyond Beirut.
Upon placing an order, we provide estimated shipping and delivery dates tailored to your item's availability and selected product options. For precise shipping details, kindly reach out to us through the contact information listed in our Contact Us section.
Please be aware that shipping rates may vary depending on the destination.
We operate a 3-day exchange policy, granting you 3 days from receipt of your item to initiate an exchange.
To qualify for an exchange, your item must remain in its original condition, unworn or unused, with tags intact, and in its original sealed packaging. Additionally, you will need to provide a receipt or proof of purchase.
To initiate an exchange, please contact us at admin@961souq.com. Upon approval of your exchange request, we will furnish you with an exchange shipping label along with comprehensive instructions for package return. Please note that exchanges initiated without prior authorization will not be accepted.
Should you encounter any damages or issues upon receiving your order, please inspect the item immediately and notify us promptly. We will swiftly address any defects, damages, or incorrect shipments to ensure your satisfaction.
Certain items are exempt from our exchange policy, including perishable goods (such as headsets, earphones, and network card wifi routers), custom-made products (such as special orders or personalized items), and pre-ordered goods. For queries regarding specific items, please reach out to us.
Unfortunately, we are unable to accommodate exchanges for sale items or gift cards.
The most efficient method to secure the item you desire is to exchange the original item, and upon acceptance of your exchange, proceed with a separate purchase for the desired replacement.
This warranty applies to All Products, purchased from 961 Souq. The warranty covers defects in materials and workmanship under normal use for the period specified at the time of purchase. Warranty periods vary based on the product category.
During the warranty period, 961 Souq will repair or replace, at no charge, any parts that are found to be defective due to faulty materials or poor workmanship. This warranty is valid only for the original purchaser and is non-transferable.
This warranty does not cover:
To make a claim under this warranty:
This warranty is limited to repair or replacement. 961 Souq will not be liable for any indirect, consequential, or incidental damages, including loss of data or loss of profits.
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