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Warranty & Returns

Warranty & Returns

Warranty

All items come with at least ONE Year Replacement Warranty ONLY incase of Manufacturer's Defect.  This however does not cover misuse or wear and tear defects.

Returns
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Items Purchased from our Retail Network must be returned to the Retailer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, by the original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@961souq.com and send your item to: 

Zalka 686 Building, Ground Floor
Zalka Main St., Zalka
Beirut - Lebanon


Shipping
To return your product, you should mail your product to: 

Zalka 686 Building, Ground Floor
Zalka Main St., Zalka
Beirut - Lebanon

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.